Refund policy

At eTruck Parts, we are committed to providing high-quality truck and automotive replacement parts. If you are not fully satisfied with your purchase, we offer a return process that follows standard practices across the commercial truck parts and auto body industry.

Please review our policy carefully before submitting a return request.

Return Window

We accept returns within 14 days of delivery.

Return requests must be submitted within 14 days from the date your order is marked as delivered by the carrier.

Return Eligibility Requirements

To qualify for a return, all items must meet the following conditions:

  • Item must be new, unused, and uninstalled

  • Must be returned in the original packaging

  • All original accessories, hardware, manuals, and materials must be included

  • Item must be in resalable condition, free of damage, markings, or modification

  • Proof of purchase (order number or receipt) is required

Installed or altered parts are not eligible for return.

How to Request a Return

To initiate a return, please contact our support team:

📩 Email: info@etruck.parts

Please include:

  • Order number

  • Reason for return

  • Photos (if item arrived damaged or incorrect)

Once your request is approved, we will provide return instructions and the correct return address.

Returns sent without authorization will not be accepted.

Return Shipping Responsibility

Return shipping costs are the responsibility of the customer.

Customers must arrange and pay for return shipping unless the return is due to:

  • Shipping damage

  • Manufacturer defect

  • Incorrect item received

We strongly recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

Restocking Fee

All approved returns are subject to a 20% restocking fee.

This fee is standard in the heavy-duty truck parts and auto body parts industry and covers:

  • Return processing

  • Inspection and repackaging

  • Inventory handling costs

The restocking fee will be deducted from your refund total.

Non-Returnable Items

The following items are not eligible for return:

  • Installed or used parts

  • Final sale or clearance items

  • Special-order or custom products

  • Electrical components once installed (including headlights, fog lights, LED assemblies)

  • Gift cards

If you are unsure whether an item is returnable, please contact us before ordering.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

You must notify us within 48 hours of delivery.

We will work quickly to provide a replacement or resolution at no additional cost.

Unboxing Video & Evidence Requirement

To protect both our customers and our business from shipping damage claims, missing-part disputes, or incorrect-item reports, we strongly recommend recording an unboxing video when your order arrives.

For the following situations, an unboxing video or clear photo evidence may be required before a return, refund, or replacement can be approved:

  • Item arrived damaged

  • Wrong item received

  • Missing parts or accessories

  • Defective product claims upon arrival

The unboxing video must clearly show:

  • The shipping label on the package

  • The package being opened

  • The condition of the item inside

Requests for refunds or replacements submitted without supporting evidence may not be eligible for approval.

This policy helps ensure fair and accurate resolution for all customers.

Exchanges

We do not offer direct exchanges.

To receive a different item, please return the original product (if eligible) and place a new order once the return is approved.

This ensures the fastest processing and availability.

Refund Processing

Once we receive and inspect your return, we will notify you of approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Refunds are processed within 14 business days

  • The refund amount will be reduced by:

    • Return shipping cost (if applicable)

    • 20% restocking fee

Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since approval, contact us at:

📩 info@etruck.parts

Policy Updates

Return rules apply only to purchases made after this return policy is active or updated.

Need Assistance?

Our U.S.-based support team is here to help with fitment questions and return requests.

📩 info@etruck.parts